Refund policy
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the item received
- Photos of any damage
We will review your request and offer a replacement or refund if approved.
Order Cancellations
Orders begin processing immediately after they are placed.
Because of this, we are unable to guarantee cancellations once an order has been submitted. However, if your order has not yet been processed, we may be able to cancel it.
Please contact us as soon as possible if you need assistance.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Refund processing times:
- Credit/Debit Cards: 5–10 business days
- PayPal: 3–5 business days
- Other payment methods may vary depending on your financial institution.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact our support team.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was received.
- The item is defective.
Shipping charges paid during checkout are non-refundable.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final-sale items
- Personalized or custom-made products
- Items showing signs of use or damage caused after delivery
Lost Packages
If your package is lost during transit, please contact us immediately.
For orders with Priority + Insured Shipping, customers may be eligible for:
- A replacement shipment
- A full refund
Claims must be submitted within 30 days of the estimated delivery date.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact our support team with your order details.
Chargebacks
Before filing a chargeback with your bank or payment provider, please contact us so we can work toward a resolution.
Most issues can be resolved quickly through our support team.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: help@trendcute.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
We aim to respond to all inquiries within 24–48 business hours.