Shipping policy

Order Processing

We strive to process and ship all orders as quickly as possible.

• Processing Time: 1–3 Business Days
• Orders are processed Monday through Friday.
• Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

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Shipping Time

Shipping times vary depending on your location.

Please note: Delivery estimates do not include processing times and may vary due to customs inspections, carrier delays, weather conditions, or other unforeseen circumstances.

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Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 2–5 business days for tracking information to update after shipment.

If you have not received tracking details within 7 business days, please contact our support team.

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My Tracking Says "No Information Available"

Tracking information may not appear immediately after shipment.

In some cases, carriers require several business days to update tracking records.

If your order was shipped more than 5 business days ago and no tracking information is available, please contact us for assistance.

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Priority + Insured Shipping

Customers who select Priority + Insured Shipping at checkout are protected against packages that are lost or damaged during transit.

If your shipment is confirmed lost by the carrier, you may be eligible for:

• A replacement shipment at no additional cost.
• A full refund of your purchase.

Our support team will assist you throughout the claims process.

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Shipping to Over 200 Countries

We proudly offer worldwide shipping to customers across more than 200 countries and regions.

While we make every effort to ship internationally, certain destinations may be unavailable due to shipping restrictions.

If we are unable to ship to your location, we will notify you promptly and issue a full refund if necessary.

Orders are dispatched from the warehouse with available inventory to ensure the fastest possible delivery.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and processing fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

We recommend contacting your local customs office for additional information regarding potential charges.

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Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your purchase.

We cannot be held responsible for packages shipped to incorrect addresses provided during checkout.

If you notice an error in your shipping information, contact us immediately. We will do our best to make corrections before your order is shipped.

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Lost or Missing Packages

If your package appears lost in transit, please contact our support team.

We will work directly with the shipping carrier to investigate the issue.

Packages confirmed as lost may qualify for a replacement shipment or refund depending on the shipping method selected at checkout.

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Delayed Deliveries

While most orders arrive within the estimated timeframe, occasional delays can occur due to:

• Customs clearance procedures
• Severe weather conditions
• Transportation disruptions
• Peak holiday shipping periods
• Carrier-related issues

We appreciate your patience and understanding during these situations.

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Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team.

Email: support@trendcute.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

We are always happy to help. 💙